Refund policy

Refund Policy

At Atolea, we want you to be completely satisfied with your purchase. We offer a 30-day refund guarantee from the date of order delivery.

Eligibility for Refunds

To qualify for a refund, items must meet the following conditions:

  • Requests must be submitted within 30 days of receiving your order
  • Items must be in original, unworn, and undamaged condition
  • All original packaging, tags, and documentation must be included
  • Items purchased must not show signs of wear or alteration

How to Request a Refund

To initiate a refund, please contact our support team at supportatolea@gmail.com with your order number and a brief description of your reason for the return. We will provide you with return shipping instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or shipping error on our part. Please ensure your package is properly insured and tracked during return shipment. Once we receive your return, processing typically takes 5 to 7 business days.

Refund Processing

Upon inspection and approval of your returned items, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund into your account.

Non-Refundable Items

The following items are non-refundable:

  • Jewelry with custom engravings or personalization
  • Items marked as final sale at time of purchase
  • Clearance or heavily discounted items
  • Items damaged due to customer mishandling
  • Items purchased on a special promotion or discount code that specifically excludes refunds

Exceptions and Special Cases

If you received a defective, damaged, or incorrect item due to our error, we will provide a full refund or replacement at no cost to you. Please contact supportatolea@gmail.com with photos and order details within 48 hours of receiving your order.

Questions?

If you have questions about our refund policy, please reach out to supportatolea@gmail.com, and we will respond within 24 to 48 hours.